On a computer or in a mobile browser, go to.Turn the device back on when you have removed the SD card. Turn off the Xperia device before you remove the SD card.
If your SD card isn't encrypted or used in a corporate environment, remove it before you perform the reset.To reset the Xperia device using Find My Device In this case, the content of the SD card is erased or made unreadable when you perform a reset even if you remove the card beforehand. If you're using your Xperia device in a corporate environment, however, your IT department may have enforced encryption on the SD card in your device. If your SD card isn't encrypted, you can remove it before you perform the reset in order to prevent its content from being erased. In some cases, the content on the SD card might not get erased during a reset using Find My Device. All content on your Xperia device will be deleted. A full factory data reset is performed when you choose this method. This reset method requires that the Xperia device has an active Internet connection (Wi-Fi or mobile network). You may have to use them to be able to use your Xperia device after the reset. Note! Make sure you know your Google account username and password. Using Find My Device to reset your Xperia device Content on the external SD card does not get erased. No content on your Xperia device is kept. Using the Repair phone/tablet feature to reset your Xperia device – Only a reset that erases all content on the internal memory of the Xperia device is possible. Note that in some cases the content on the SD card might not get erased.ī. Using Find My Device to reset your Xperia device – Only a reset that erases all content on the internal memory and the external SD card of the Xperia device is possible. Try one of these methods to reset your screen lock:Ī. If you still can't reactivate your device, contact us. Tip: You can recover your Google account username and password using the Google Account Recovery page at. If you don't remember your Google account username and password, you cannot unlock the device yourself.
You then need to enter your Google account username and password in order to use the device. Depending on your security settings, your Xperia device may lock after a reset or repair.
Note! Before performing any of the actions described in this article, make sure you know your Google account username and password. However, it is important to note that with some of the reset methods, you lose all content stored on the device when resetting the screen lock. If you’ve forgotten your screen lock PIN, password or pattern, you might be able to reset it.
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